TERMS & CONDITIONS
By visiting our website, you agree to the Conditions & Terms of Use. These may be changed or updated without notice.
All sales are final. Sorry but we cannot provide returns or refunds. Therefore, please pay extra attention to the sizing guide provided before purchasing items to ensure you order the correct size. This can be found at the bottom of the page on our website.
We pay the utmost attention to the quality of our products. Each item is carefully checked and packaged before being sent out. If, however, despite these quality checks, you would like to report a faulty item, we invite you to contact us at info@alexmuto.com. If the item in question is sold out we can either send you another item of your choice, or refund your money.
How we will accept your order. Once you place an order you will receive a confirmation email at which point a contract will come into existence between you the customer, and us the seller.
Should we not be able to accept your order. We will inform you of this and will not charge you for the product. This might be because we have sold out of limited production run products or because we have identified an error in the price or description of the product.
Your order number. We will assign an order number to your order and inform you of this via email when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
How we may contact you. If we have to contact you we will do so by email, by telephone or (if necessary) by post, using the contact details you provided to us when placing your order.
Product availability. We will endeavour to ensure the website does not have any technical problems and that products displayed are available. However, as our products are typically produced in limited production runs then released on our website www.alexmuto.com in product drops for which there is high-demand, we cannot guarantee the availability of the website or that any products on the website will be available for purchase. In the event that your ordered items are unavailable we will notify you as soon as we can.
*Please note products may vary slightly from their pictures. The images of the products on our
website are for illustrative purposes only. Please note that colours on our website may vary slightly depending on how your monitor is calibrated and which operating system your computer or mobile device uses. We do our very best to make sure all our images are true to the actual product you are purchasing but we can’t guarantee a perfect match every time due to almost limitless variations in home monitor set ups and operating systems.
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SHIPPING
We are UK based but we ship worldwide. Please allow up to 3 days for your order to be processed. When your order is ready you will receive a confirmation email to inform you when the items have been dispatched. Wherever possible, orders of several items will be grouped together for dispatch.
Delivery options and approximate shipping times are as follows:
UK:
Standard Shipping = 7 - 14 business days
Signed for (with Tracking no.) = 3 - 5 business days
Europe:
Standard Shipping = 7 - 14 business days
Signed for (with Tracking no.) = 3 - 7 business days
Rest of World:
Standard Shipping = 10 - 15 business days
Signed for (with Tracking no.) = 5 - 10 business days
*Please note that some items start production once your order has been placed. For this reason, if there is any delay with your order, you will be contacted and notified of the expected delivery date.
**Please be aware that customers outside of the UK and EU may incur additional customs duties or taxes or other customs requirements. Any such customs duties or taxes may be significant and so please ensure you confirm the position before placing your order. We are not responsible for any such customs duties, taxes or requirements, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance, and we will not issue refunds under these circumstances. If you have any other delivery questions you can contact us here or at: info@alexmuto.com
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PAYMENT
We accept all major banks, credit cards and Paypal.
Orders begin to be processed as soon as payment has been received.
The price of the order includes UK VAT.
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PRIVACY POLICY
We will not pass on your personal Data, credit or debit card details to any third party.